Salon Policies

At House of Lash & Brow, we value your time and the time of our independent artists. To ensure a smooth experience for everyone, please review our policies before booking your appointment.

Booking & Scheduling

• All artists at HLB are independent and manage their own schedules.

• To book, please use the direct booking link listed under your chosen artist’s profile.

• For any questions about availability or services, contact your artist directly.

Cancellations & Rescheduling

• We kindly ask for at least 24–48 hours’ notice if you need to cancel or reschedule.

• Late cancellations or no-shows may result in a cancellation fee determined by your artist.

• Please note: each artist sets their own cancellation policies—refer to your artist’s booking page for details.

Late Arrivals

• Arriving late may shorten your appointment time or require rescheduling.

• Please arrive on time so your artist can provide the best possible service.

Children & Guests

• For safety and comfort, we kindly request that only those receiving services attend the appointment.

Health & Safety

• If you are feeling unwell or have experienced recent eye or skin irritation, please reschedule your appointment.

• Our artists maintain high standards of cleanliness and sanitation to ensure your comfort and safety.

Payments

• Payment is made directly to your artist.

• Each artist may accept different forms of payment (cash, card, digital payments). Please confirm with your artist before your appointment.

Note: House of Lash & Brow is proud to provide a professional, high-quality experience through our talented independent artists. By booking with us, you agree to follow the policies above to ensure the best experience possible.